Beverly Kaye is a nationally recognized expert in organi-
zational, management, and career development, and
founder and President of Career Systems International.
She is author of
Up Is Not the Only Way
and coauthor of
Designing Career Development Systems,
as well as a pop-
ular resource for national media such as the New York
Times, Time, Fortune,
and a variety of professional mag-
azines. Love ’Em or Lose ’Em,
co-authored with Sharon
Jordan-Evans, is a bestseller that taught managers practi-
cal strategies (A to Z) that are key to engaging and retaining employees. Their
new book, Love It, Don’t Leave It
(Berrett-Koehler, 2003) provides employees
with similar A to Z strategies to find satisfaction right where they are. She is
reachable through Career Systems International by phone at (800) 577-6916 or
via the Internet at www.careersystemsintl.com.
Behind every successful person, there is one elementary truth. Some-
where, some way, someone cared about their growth and development.
—Donald Miller
W
hether the economy is good or bad, organizations need the capability
to retain their people and keep them engaged. Research into the re-
tention of star employees shows that people don’t leave organizations for
money; they leave because no one is concerned about their learning and
growth. Coaching is an excellent means to demonstrate that kind of concern
in a purposeful way, while meeting pressing business challenges. In whatever
form it is delivered—internal, external, or through the manager—coaching
can be applied to develop and retain current employees while growing future
leaders. It is also a highly effective tool for sustaining teaching and learning.
We believe coaching falls into two main areas, both centered around talent.
We coach managers on developing their people; and we coach individual
employees on how to take charge of their careers within the framework of the
organization. These two forms of coaching are especially valued by
organizations that are becoming more thoughtful, systemic, and innovative
with their talent development and retention strategies. Both forms align with our
belief that a good career is one that engages your passion in an organization that
supports your learning and growth.
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