• Reporting relationships
• Methods of information gathering
• Making judgments, setting objectives, and monitoring progress
• How, why, and when the coaching will end
The coachee will have concerns and anxieties, some which are bound to be
self-serving or protective, and with the danger of limiting the coach’s effec-
tiveness. An experienced coach has encountered these before and knows how
to provide assurances or sound reasons to overcome reluctance. One of the
key issues raised in the last chapter comes to the forefront at this very stage—
who exactly is the client? If the coach and coachee understand that the client
is the organization footing the bill, the ground rules become much easier to
accept. Acceptance won’t automatically generate the trust and openness re-
quired for success, but establishing ground rules that are clear, and clearly
followed, is one of the steps necessary for trust to grow.
Once ground rules have been set, they cannot be bent along the way. The
relationship needs the discipline and boundaries of that structure for the
coachee to experience the creativity and energy of real change.
Confidentiality, Expectations, and Commitments
Although trust is a feeling and a bond, confidentiality is more of a contractual
agreement. Over time, it can serve as one of the pillars of trust. But in the
beginning of the relationship, confidentiality is about establishing expectations
and the lines or boundaries of communication.
Confidentiality between coach and coachee is inviolable, no matter who is
paying the bill. For the relationship to be effective, the coachee must be able
to honestly discuss personal feelings, concerns, and attitudes that can encom-
pass a broad range of subjects, including the coachee’s superiors, peers, re-
ports, and even family, as well as the organization and its strategy.
As much as possible, the coach should keep such discussion within the
realm of the predetermined objectives, but essentially the floor is open.
Without confidentiality, the relationship cannot progress to trust, nor can the
coach understand the coachee’s challenges with sufficient complexity.
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